Privacy policy

Last updated November 11, 2026

What we collect

Account details for each person (name, work email, role). From the systems a company connects: call records, recordings and transcripts, emails sent to connected inboxes, and CRM records needed to build task lists. Basic usage records to keep the service working and secure.

How we use it

Only to run HQEMPIRE for that company: building lists, coaching, reports and the assistant's answers. We do not sell personal information and do not use it for advertising.

Who can see it

Inside a company: the owner sees everything, a supervisor sees their team, an office worker sees their own work. Another company can never see it; the database enforces this. Our staff access it only to support you, and every such access is logged.

AI processing

Parts of HQEMPIRE use an AI model from our provider to sort emails, write briefs and answer questions. The data is sent only for that task and is not used to train the provider's models.

Keeping it safe

Data is encrypted in transit. Connection keys are encrypted at rest and only their last 4 characters are ever shown. Sign in is by emailed link; there are no passwords to steal.

How long we keep it

For as long as the company uses HQEMPIRE. After cancellation we delete it within 30 days, or sooner on request.

Your rights

California residents can ask what we hold about them, ask us to correct or delete it, and will not be treated differently for asking. Customers of a HQEMPIRE company should first contact that company, which controls its data.

Contact

Questions: write to us from the chat on your Main HQ.